Delivery & Returns

Please note online orders will be taking a few days extra to post at the moment due to the current situation with COVID 19, thanks for your understanding. 

We offer worldwide shipping. Orders are shipped immediately after receiving your payment. When it comes to packing orders for you, we try to minimize our impact on the environment by using recyclable materials.

 

 Free Delivery for all orders over £29 // 32€ // $39 ~

~ Free Delivery for all orders in the Czech Republic & Slovakia ~

~ Get 10% off your first order with code THANKYOU ~

 

Czech Republic & Slovakia Delivery: 

  • Czech Post Registered Free
  • Courier company (GLS, DPD, PPL or other) Free

 Tracked Delivery. Usually takes 2 working days.

EU & UK Delivery:

  • Courier company (GLS, DPD, PPL or other) 300 CZK // 11€ // £10

Tracked Delivery - requires a signature. Usually takes 5-7 working days.

Rest of The World International Delivery:

  • Courier company (GLS, DPD, PPL or other) 500 CZK // $23 USD // JP¥2400

Tracked Delivery - requires a signature. Usually takes 7-10 working days.

 

Please note:

  • ecological-toys is not responsible if the delivery address is incorrect. Please check all the details on your order before completing your purchase. 
  • We do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the Czech Republic.
  • Deliveries outside the EU may also be subject to import duties, we do not have any control over this and all charges are the responsibility of the recipient. 
  • Please ensure that someone is available at your delivery address, a signature might be required.

Returns & Refunds

Outstanding customer service is our priority at ecological-toys, so if you are not entirely satisfied with your purchase(s) you can return your order by post within 14 days of receiving.

To be eligible for a return, your item(s) must be unused and in the same perfect condition as received. They must be in the original packaging.

You will be responsible for the payment of shipping costs when returning your item. Shipping costs are non-refundable.

Sale items: Please note unfortunately sale items cannot be refunded. 

How to Return:

  • Please email info.ecologicaltoys@gmail.com within 14 days of the delivery to inform us about your return. Include your order number, name and invoice.
  • We require a receipt or proof of purchase for returns.
  • After we get back to you, please print and fill our return slip. Post your item(s) back to us within 14 days, including your return slip.
  • Please note that you will be responsible for the cost and return of your item(s). We cannot take responsibility for item(s) lost without a proof of delivery and the item is your responsibility until it reaches us.

We will be waiting patiently for your return. Once received and inspected, you will be notified by e-mail and refunded using the original payment method.

 Return address Victoria Mahoney, ecological-toys, Pod Lipami 2508/51, Prague, 13000, Czech Republic.

Return slip here.