FAQs

Is there anything you don't understand or need help with?
We have created a list of questions with answers that we think may arise during the purchase process. If you do not find the answer to your question, please do not hesitate to contact us by e-mail at info.ecologicaltoys@gmail.com.

 

Where are you based?

We are based in Prague, Czech Republic.

 

Wooden toys

Our wooden toys are made in the Czech Republic. They follow a 20+ year tradition of toy making in our country. They are safe, made from sustainable and local sources. We make sure they are always in line with EU standards and CE marked.

 

Delivery

We offer worldwide delivery. You can check shipping rates on our Delivery page. Every order is packed responsibly to ensure safe travels to their new homes. We only use recyclable materials and your invoice will be sent to you by email.

 

I am not entirely satisfied with my order. Is it possible to return it?

We're terribly sorry to hear that. You can return unused products in the same perfect condition and in the same packaging to us in 14 days from purchasing. To find out more about returns, please visit our Delivery & Returns page.

 

How do I know if my order has been processed correctly?

Once you finish the purchase process, you will see its detailed information (chosen products, shipping information, price and payment method). We recommend that you save this information. Once we receive and process your order, you will receive an Order Confirmation by e-mail. If you do not receive this e-mail, please check your spam box and then contact us at info.ecologicaltoys@gmail.com.

 

Can you send me more information about your products and company?

Sure we can! We are very happy when people are interested in our work. Just send us an email at info.ecologicaltoys@gmail.com. We will get back to you straightaway.

 

How can I tell if a toy is in stock?
Our toys are made with great care and that can take some time, that's why they aren't always in stock. We make sure to update our stock regularly to ensure that all of your favourites are available. All toys viewed in our shop are in stock, except ones that have a Sold Out label.

 

Instagram

If you would like to feature our items on your social media or are interested in working with us please let us know, we would love to hear from you. Find us @ecologicaltoys #ecologicaltoys

 

Wholesale

Our toys will be available for wholesale soon. Please contact us for wholesale prices, if you are interested. victoriaecotoys@outlook.com

 

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